Wednesday, 11 January 2017

2016 Mackay Memorial Hospital GP department: the wind blows 2


20 December 2016

Woke up pretty early today for the mobile Aboriginal Medical Service in Fuxing (the English translation of Fuxing is revival) District, Taoyuan. Thanks to Dr. Sun for the lift and explanations. The car trip took approximately 70 minutes, so we listened to the radio and heard that President Tsai was also in Taoyuan and got hit by a fallen wooden board (but not seriously injured)!

This is a very special medical team. At 8am, there was a car parked outside the Taoyuan Fuxing District Public Health Center. The medical team placed boxes of medicines, the doctor’s bag, laptop, and pathology collection materials in the car, in preparation for the various mobile service locations. This service has been discussed in the media and there is even involved with an Aboriginal TV program, Malusu Healthy Clinic!

The main population of Fuxing is the Atayal people of the Taiwanese aborigines. This district was named “Revival district” by the Aborigines on October 10, 1954, in celebration of the birthday of President Chiang Kai Shek as well as the revival of this nation. Apparently, this district has the highest proportion of Christians in Taiwan. Chiang Kai-shek liked the region and built a Chiang Kai-shek residence there!

I saw many of my “first times” there. For instance, this was the first time I saw a residential house with concrete floor, and being in a medical vehicle with a loudspeaker broadcasting “the medical team is here” when it enters a village. This was also the first time I had close encounters with the aboriginal people. In the past I only see them in dance shows, whereas here, the driver and 1-2 of the medical staff are aboriginal people! The nurse says, the Atayal language has some similarities to the Filipino language, whereas the Amis language has some similarities to the Indonesian language. The driver just hunted a 100kg boar the day before and carried it down the mountain! The medical service visited three service spots and two residences. Many of the service spots are in buildings built in 1970, so there was a retro feel to it. This is the first aboriginal region to use Wireless Broadband Network, and we had high speed internet in all of the service spots. When we open the laptop, we could access the patient’s medical records through the national electronic records system. We could also enter the progress notes and do prescriptions electronically. We could also access radiology documents from PACS. In one of the service spots, the school nurse brought over many children. The children seem to think the doctors have some sort of magical powers, because one of the kid poked his head in and said “if you give me the medicine syrup I will become well!”

However, the Taiwanese doctors seem to have a very poor quality of life. They earn “points” instead of cash, and the points to cash ratio fluctuates. Currently 300 points= NT270. There is also a limit to the maximum income generated from a service, so you don’t necessarily earn more if you see more patients than other doctors, but if you see too little patients, you will earn a smaller proportion of the total amount. Some doctors fight over doing death certificates because one certificate generates NT1000! I admire the doctors who are willing to stay in Taiwan despite such poor quality of life.










More photos:

21 December 2016

Woke up in the morning in attempt to do a “groundbreaking prayer”, but it didn’t seem that “groundbreaking”, then went into the GP clinic at Mackay for a little while. I didn’t have much to do so and went into the GP office. Suddenly a group of Santa Clauses barged into the office, started singing a Christmas carol and gave me some candies! I had lunch with a V5 GP. I asked her if she’s classified as a young V or an experienced V, she said she’s neither. Experienced V is V7 and above! I learned that she grew up in the US, but moved back to Taiwan during university because her family wants her back. People who grew up overseas deciding to return to Taiwan due to family seem to be a common occurrence. On the topic of the shortage of doctors in Taiwan, she’s heard that the internal medicine department in Mackay hospital was unable to recruit any residents for 2017, so the consultants have to do the residents’ jobs next year!

It was winter solstice that day so Rui Rui arranged some exciting surprises at the Barnabas School of Mission such as Ferrero Rocher flowers with bible verse cards and Glutinous rice dumplings in sweet soup. The topic of today’s class was on the Silk Road.








22 December 2016

This was my first visit to a private GP clinic in Taiwan for educational purposes. It made me realize that there is great competition and pressure here. I saw some machines which I’ve never seen before:
The throat steamer: This clinic lets people inhale peppermint mist. Most clinics just use normal saline.
The throat spraying and mucus suction machine: The throat spray gives temporary relief for sore throat. The mucus suction relieves the symptoms of nasal congestion temporarily.
Many people know that without these gadgets, the viral infections get well on its own. However, if you don’t have these gadgets, people don’t come to your clinic!!
There is also a rapid test for influenza A/B infection. The results come out within ten minutes! We don’t have any of the above in Australia. In Taiwan, people with cold and flu are expected to wear masks, and the doctors educate patients to wear masks if they see a cold and flu patient not wearing one. In Australia, we don’t expect cold and flu patients to wear masks.

GPs are also expected to know how to do and report on ultrasounds, be it breast or abdominal ultrasound, they have to know at least one. Dr. Lin said she chose to do breast ultrasound because it’s easier to do, and female patients prefer female doctors for this. This probe for breast ultrasound can also be used on the thyroid, which is another easy to read region.

Private GP clinics usually employ a pharmacist, because some income can be generated from the medicine.

Another interesting difference is, there are many types of “specialists” in Taiwan, and not all “specialties” are officially recognized. For instance, obesity specialist is a specialty that’s not officially recognized. Furthermore, geriatrics and palliative care are specialties done by GPs, not physicians.

Some GPs don’t like to work in hospitals because they have to do so much paperwork, administration, teaching and research that they do not feel like a clinician. The GP also have to go for “company visits”, where the company asks a doctor to come to their company’s clinic to examine their employees. I don’t think we got this in Australia. The hospital GPs are also required to go for home visits, nursing home visits, and rural visits. In Australia, city GPs can choose not to do any of the above (paperwork is the exception)!

Private clinics also have to be careful about computer viruses, which can destroy the patients’ electronic records. Techniques are needed to attract customers. For instance, in the clinic I visited, there is a children’s play area open to all children, even non-patients. This brings more people to the clinic, and some children even specify that “I want to go to the clinic with the toys” when they have to visit a doctor.

Visited my grandfather during lunch time and saw that he was wearing old pajamas with a big hole. Both my grandfather and grandmother are hoarders. Not sure about the psychological mechanism of this, but it seems to happen more easily to people who lost or got abandoned by their parents at a young age! In the afternoon I caught up with a church brother who brought me back to Christ in NZ, and realized things had been especially tough for him in the last few years. Perhaps God may use him in a very special field? In the evening I had dinner with group G from the Israel tour + Haifa from ICEJ and had a joyful time. However, I’ve been feeling sleepy easily these days; don’t know if it’s due to a poor quality of sleep or a health deterioration in Taiwan. I seem to experience a health deterioration when I stay in Taiwan for prolonged periods. In my childhood, my health was poor when I was still living in Taiwan but when I left the country my health became very good.














23 December 2016

Today we went for home visits, and realized the community service office is next to where I used to live in Taiwan during my childhood before I moved out of the country. The GP and the nurse got into a taxi which took us to the different locations. This is quite different from Australia because I don’t think the GPs in Australia do home visits with a community nurse from a public hospital. I only know that GPs do home visits alone. And community nurses do home visits alone too. This could be because GPs in Australia gets out of touch with the hospital system pretty early on (as early as PGY3). So I think more can be done in linking Australian GPs with the hospital system. In Taiwan, certain criteria have to be met in order to qualify for the home visit service: Barthel Index<60, NG tube, urinary catheter, etc. The doctor’s bag’s got many little tools such as the wrist BP machine, and icebox for vaccines, safety needles, etc. The accompanying nurse do some of the procedural tasks such as giving vaccines, changing NGT, urinary catheter, etc.

The GP department meeting was on the topic of Forxiga and the drug rep provided lunch. Very few doctors attended. I wonder if it could be because there was a talk on Jardiance a few days ago + free lunch. There were nine lunch boxes leftover at the end of the meeting so I brought two boxes to my grandfather who lives next to the hospital and my uncle who was caring for him on that day.

In the afternoon I spoke with the hospital psychologist about doctor-patient relationships. He showed me a video about empathy:
The main point is, we have to beware of the differences between our worldview vs the patient’s worldview. For instance, the statement “xx cancer stage 1” means different things to the doctor vs the patient. The doctor may have seen many cases of “xx cancer stage 1” and know from experience that there is a high cure rate. However, as soon as the patient hears the word “cancer”, he/she may think he/she is dying. So the doctor always has to ask the patient how much he/she understands repeatedly. The patient can experience certain emotions, and we can describe what we observe, eg. “you seem sad”, and give the patient some space for further expression. Sometimes the doctors can be in such a hurry to provide information that he/she misses the patient’s emotions and forget to double check whether the patient is capable of absorbing such information under these emotions. Other times, we are so quick to offer some silver-linings, but these rarely help. Listening and accompanying doesn’t necessarily change what will happen next (eg. Terminal conditions), but at least it creates a sense of connection. However, those who frequently offer empathy have to learn some sort of self-regulation, because it is easy to burn out when one drops into another person’s hole.




24 December 2016

I went with a medical team from Mackay Hospital up the mountain for the mobile Aboriginal Medical Service in Jianshi Township. I greatly appreciate chief resident Dr. Bai’s efforts in arranging a visit coinciding Christmas, because the atmosphere was very special! There was a physician, two nurses, one pharmacist and one driver on the medical team. One nurse brought her daughter along. The lunch box was very tasty. We stopped over in Guanxi and the Frog Rock. We also stopped over at Tbahu Church to post our medical service poster. We had to go to Xiuluan Public Health Center to get the paper medical records for people in the region because unlike Fuxing district, the electronic records are too difficult to access due to unstable internet connection. The road was extremely windy so I thank the Pharmacist for giving me some anti-motion sickness medications. Around 5pm, we arrived at the first service spot, Xinguang Catholic Church. As soon the equipment was set up, the ceiling lights lost power! So we did a home visit and went for dinner. When we returned, we shifted the equipment to a much smaller room where the ceiling lights were working. Later, someone turned off the lights for the Christmas ornaments and the ceiling lights worked again. There were very few patients because it was Christmas Eve and according to the nurse, 100% of the villagers were Christians (in Xinguang Village, 2/3 Catholics and 1/3 Presbyterians, in Cinsbu Village, 100% Presbyterians) and they all went for Christmas celebrations! After the clinic session, we joined the Christmas Eve celebrations at Cinsbu Church, which had performances and BBQ in the campfire. Even the four year old village kid was cooking the BBQ in the fire. Our driver cooked a tasty pot of fish ball soup for the team and the church’s pastor. The medical team chatted with the pastor and we started talking about the snow disaster in January where the area suddenly snowed unexpectedly. Three Mackay service teams were stuck on the mountain for a week. The pipes and water heaters all cracked and broke. Villagers had to scoop up snow and cook it in the fire to obtain water. It took a month before the pipes got fixed. This disaster created more damage than a typhoon. The food supply got cut off so food had to be delivered up the mountain. More details about the disaster could be found in:
Christmas is peak tourist time for this region so all the motels were full. We slept in the church, which was actually quite comfy.











25 December 2016

Finally saw the true face of the Cinsbu Church in the morning! It is aqua blue, very beautiful, with an aboriginal theme to it. We ate breakfast, which included the yummy high mountain cabbage, which tasted very sweet. Then we had a short walk at Xinguang Primary School before turning to the Cinsbu Church for clinic. We had >30 patients in the morning. The most common conditions are hypertension, liver disease and gout. We met the parents of pop singer Landy Wen! Mr Wen even gave us a box of honey cake! I also get a taste of Mackay Hospital’s Christmas plum cake, which tasted really familiar because I think ate it in kindergarten either when I went to Sunday school at SuangLien Church, or in the Christian preschool I attended! This was the first time I attended a Taiwanese Aborigine Sunday service! After the service we had a Christmas day feast and the whole medical team was invited. It was very yummy and we ate some special aboriginal delicacies such as smoked fish and smoked pork! 









More photos:

After returning for the mountain, I had dinner with a friend and joined the Hanukkah celebration at TOD! The theme of the evening was on how we are to be like Maccabee, a group of hammers (the Hebrew Maccabee=hammer)! And the judge in the court also uses the hammer. They even handed us hammer necklaces! More on the history of Maccabee:






26 December 2016

My mom just arrived in Taiwan from Ireland, and a hairdresser’s cut her hair into the “ghost in the shell style”! Recently my middle school friend also had this haircut. My mom didn’t even know she’s got the same haircut as Scarlett Johansson in an upcoming movie. My maternal side of the family, including my mom, all her sisters, my grandmother, and an uncle in law and I flew to Taitung. There wasn’t much happening on the first evening, just going into hot spring spa, getting massage, and eating buffet dinner. 

Meanwhile, the Xiuluan area of the Jianshi Township, which I only returned from a day ago, experienced a severe landslide today. It had been sliding all week but became worse. The villagers are worried because not only is there an elementary school in the path of the slide, but the “Mackay Clinic” too. This place is on the path to the tour attraction site of Smangus. The landslide is not only a threat to the villagers’ farms, but also their lives, and many are considering moving out of the village. This is also the site of a river that goes into Shimen Dam, and if this path gets obstructed, a landslide dam will form!


27 December 2016

The weather was pretty cold. First we went to Shiauyeliou. Then we visited a place of geographical miracle called “Water Running Upward” where water flows upstream, and some tourists from China started taking their shoes off and soaking their feet in the water, while others picked the flowers and threw the petals into the stream. We went to the Dengxian Bridge Recreation Area and saw many wild monkeys. Suddenly, a male monkey stood up and raped a female monkey. The female monkey punched the rapist and escaped to another monkey and started combing his fur and picking his nose. My aunt was having her photo taken when the female monkey started walking to the other monkey and she got really scared! I couldn’t understand these monkeys. Some people started feeding the monkeys and a large group of them climbed down from the cliff to eat. Then we went to Sansiantai it was really windy, and the sea waves were violent. We went to Jialulan recreation area and saw some fishes.

We had seafood lunch at Chenggong harbor. We had pork buns at Donghe, coffee at Jinzun, and saw some black slithery fishes at the Shanyuan-fushan fish recovery area. We had dinner at a popular local restaurant. Then we celebrated my grandmother’s lunar birthday and ate lots of Sakya (sugar-apple).




















28 December 2016

The weather remained cold, and it rained intermittently! We went to Chu Lu Ranch and saw a tiny male pig licking the tourists’ hands ferociously. Then he went on to rape a female pig twice his size, and the angry female pig roared! He then went on to rape a second gigantic female pig! It was pretty disgusting to look at, enough to produce PTSD. However, that’s the way animals are naturally.

In the afternoon we went to Mr. Brown Avenue for bike riding and viewing the “Takeshi Kaneshiro” tree. This tree is pretty tough; it was blown over by a typhoon in 2014 and planted back. We rode on an electrical quad cycle, with me driving one cycle and my uncle in law driving another. Theoretically cars shouldn’t enter Mr. Brown Avenue but we saw many cars come in. Then we ate some tofu desert, bought some Sakya, and returned to Taipei! Installed Facebook and Line onto my grandmother’s smart phone to make it more convenient for her to download photos and she was pretty happy!













29 December 2016

Visited the Tamshui nursing home and realized that there are many elderly care facilities around. This type of nursing home is different (even has a different Chinese term for it) from the nursing home I visited on 14 December in that this nursing home is more like a hospital and ran by the nurses whereas the other nursing home is more like a home and ran by social workers. Most of the residents of this nursing home are bed ridden and intubated, while most of the residents of the other nursing home are without any major illnesses and still mobile, even those with dementia. The doctor here showed me someone who suffered from the Purple Urine Bag Syndrome (PUBS), and this was the first time I’ve seen someone with this condition!

The patients on the second floor of this nursing home are not as sick medically, but many suffer from dementia, so many activities are arranged to stimulate their brains. The patients on the third floor of this nursing home are very sick, bed ridden and intubated. They remind me of my maternal grandfather who passed away when I was in middle school because he spent the final two years of his life like this.

I had lunch with an internal medicine attending/consultant/VS. I met her 11 years ago when we were exchange students doing our electives at NTUH during medical school. The last time I caught up with her was nearly ten years ago. Life seems good for her in Taiwan. She mentioned that Family Physician (=GP) is now one of the more competitive specialties in Taiwan, and Mackay’s Family Physician training is the most competitive of all, because they do not need to admit inpatients whereas other training programs do. Then she suddenly asked me how much I earn in Australia. This was the first time I really sat down and did a proper calculation I earned and realized that I have given the Mackay doctors the wrong figures several weeks ago when I was asked the same question! Because previously I thought all of my income will be taxed at 45%. In reality, the first $180,000 is taxed at 30.1%, and then 45c for each $1 over $180,000. After this discussion I finally realized why the doctors in Taiwan are so pessimistic and wanted to do cosmetic medicine. However, it may be a bite of a challenge to do cosmetic medicine for your whole career, unless you’re someone who looks really young for your age. And a doctor cannot be too unattractive physically if he/she wanted to go into cosmetic medicine because no one would believe that an ugly doctor can “cure ugliness”…

Although income doesn’t mean everything because we should also take other factors into consideration such as family, a sense of mission and contribution to the society, etc… but the difference between Australia and Taiwan is just too great! If I wish to do something for Taiwan, I might choose to go on some sort of short mission trip out of my own pockets, or just encourage my Taiwanese doctor friends to form some kind of organisation to impact on the policy makers in Taiwan.

In the afternoon the superintendent of the Taipei Hospital, Ministry of Health and Welfare, presented the completion certificate to me. I asked the TIHTC worker what is the goal of this exchange program, and the reply seems to be along the lines of the promotion of Taiwan’s diplomatic space in the medical arena. This exchange program commenced in 2002, and they sent a notification letter to the Taipei Economic and Cultural Offices around the world annually. However, my mom (a diplomat) and I never knew about this program. Nevertheless, I can say that I benefited quite a lot personally, because this gave me the opportunity to see how the work environment is like as a doctor in Taiwan without actually having to apply for a job in Taiwan. It also benefits my relatives in Taiwan for me to gain a greater understanding of Taiwan’s healthcare system. It was very interesting for me to see how they addressed the rural medical workforce shortage using mobile medical teams, which is quite a different strategy from Australia, where the government uses certain policies to force overseas doctors to work in rural areas. I also gained more in-depth insight into the current affairs in Taiwan.









30 December 2016

This was my last day in Mackay. I sat in with A/Prof Hwang, who practiced medicine for 30 years. She is promoting a type of dieting program for the patients and her son wrote an android app to help patients keep track of their diets. Interestingly she also did acupuncture on some of the weight loss patients. At noon, the head of department of Mackay Family Medicine shared with us the history of this department, which is celebrating its 30th anniversary since its establishment. This year it is still performing extremely well (ranks 2nd in the 2016 Family Medicine Training program nationally). However, the new Family medicine trainees will need to work as residents in the general medicine wards in 2017 for 5 months (the hospital is really short-staffed in internal medicine)! Right before I left, the final words spoken by the Chief Resident was, “Don’t be a doctor in Taiwan, the situation is too sad here…” Yes, I think I will continue to work hard in Australia (unless I hear God speak to me in an audible voice, “Yvonne Wang, go to Taiwan to practice medicine”!)

In the evening, I was invited by a friend to give a talk in a coffee shop she works at. Something pretty terrifying happened. When I was waiting for the MRT, I heard two females speaking to each other in a South-East Asia language (ie. Philippines/Malaysia), and felt my back pack being touched, so I turned around immediately because I am afraid they are pickpocketing. When I got to my destination and had to take out my wallet to buy a coffee, the wallet was not in my bag! So I thought it must’ve been stolen and went back to the MRT station for police assistance! Of course, there was a possibility I didn’t even bring my wallet out that day, but the possibility was very low because I always remembered to bring my wallet. So I ended up stuck with the police for the whole afternoon. The police and I looked at the MRT security footage and saw the two behind me. It looked like they were touching my bag but then there was somebody blocking so we couldn’t tell if they actually took anything. However, the consequence of losing the items in the wallet will be too severe so I made multiple phone calls to report my IDs and credit cards as missing. I still didn’t finish sorting out everything when I went to give the talk in the coffee shop, so I went to the police station again after the talk, and it took until midnight before I got back to the dorm, and that was when I found my wallet! I guess the friend who organized the talk was probably close to a nervous breakdown that day and she helped me out by buying dinner for me and sending an intercession request! But I guess this was the best outcome; better than the wallet really being stolen. Besides, the way those two women touched my bag were really suspicious! It was great catching up with some friends that evening! One of my friends was especially helping in accompanying me when I was with the police.





31 December 2016

Left the dorm in the morning, bringing everything to my grandmother’s house! However, due to the psychological trauma of the previous day, my head was aching all day! At noon I had a family feast with my maternal relatives and went to friend’s luxurious house for dinner. It was a day of grace.






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