Sunday 30 August 2015

Infidelity: A Survival Guide, by Don-David Lusterman



Infidelity: Breaking of trust. When people marry they pledge before their friends, families, the state, and in most cases, their god, that they will remain faithful to one another until separated by death. This expectation of mutual trust is the foundation of their commitment to each other. One significant element of this trust is the unspoken vow that the couple will remain sexually exclusive. Another is that there is a certain level of emotional intimacy that is reserved for the couple, not to be shared with others. Having pledged faithfulness, it is not surprising that the discoverer experiences shock upon finding that a mate has violated it. Infidelity occurs when one partner in a relationship continues to believe that the agreement to be faithful is still in force, while the other partner is secretly violating it. You do not have to be married to experience infidelity, as many people are in long-term, exclusive relationships. They may remain unmarried, but in some way “wedded” and this includes long-term gay or lesbian relationships.[1]

Most of Lusterman’s patients report that at the moment of discovery their predominant feeling is that all hope is lost and that the relationship is over. However, the majority of marriages that he had treated because of infidelity have not only survived, but improved. In many instances there are factors that have led to the infidelity, and that if both partners work together to repair these circumstances, their relationship will be greatly enhanced.[2]

Even though the revelation of an infidelity is overwhelming and shocking to both the discoverer and the discovered, reflection often leads them to recognise a series of actions, hints, and behaviours that preceded not only the discovery, but the infidelity itself. Each partner has been engaged in hiding many other thoughts and feelings from him or herself, often for a long period of time. The term describing the ability to hide things from yourself is denial, which is an unconscious act. It can be defined as a way of resolving emotional conflict and allaying anxiety by the unconscious disavowal of thoughts that would be otherwise unbearable.[3] However, sometimes an unfaithful mate is such a skilled liar that it is all but unthinkable that an infidelity has occurred. At other times, people are very conscious of what they are doing, but develop the ability to disconnect that awareness from other aspects of their lives.[4] For example a person might be able to feel energetic about seeing his colleague whom he’s having an affair with, but when he goes home, he totally forgets about the colleague and makes love to his wife, feeling no guilt or strangeness. It was as if there was one box in his mind for the colleague and another for his wife, each absolutely separate from the other. Some psychologists call this phenomenon compartmentalisation, which is a conscious act.[5]

According to psychologist Janoff-Bulman, people who experience severe psychological trauma suffer from a shattering of their basic assumptions about the nature of the world, and the three fundamental assumptions are: the world is benevolent, the world is meaningful, and the self is worthy. After the trauma many say their world has fallen apart, the world stinks, nothing seems to make sense, and there must be something terribly wrong with you if something so awful has happened to you. People who react to trauma this way are said to be suffering a post-traumatic stress reaction.[6] Kaslow studied a group of people who believed that they had good marriages and found that the qualities mot valued by these couples were “trust in each other that includes fidelity, integrity and feeling safe,” and “permanent commitment to the marriage.” Even people involved in unmarried romantic relationships often hold this unspoken assumption of monogamy, whether heterosexual, gay or lesbian relationships. Cheating in these relationships is also experienced as very traumatic.[7] 

An affair takes place over time. People may have an affair without sex, and they may have sex without having the emotional involvement. Once a committed relationship is established, if there is a secret sexual and/or romantic involvement outside of the relationship, it is experienced as an infidelity.[8]

Lusterman describes how he often heard patients in tripod relationships tell him, after the breakup of first their marriage, followed by the ending of their tripod affair, that they couldn’t believe how blind they had been to the faults of the person with whom they were having the affair. In many instances, people later regret that they couldn’t see their affair as an unheeded sign that their marriage was in trouble.[9]

Some people begin to panic as they lose the infatuated feeling. They confuse being “in love” with the more complex idea of married love, and became desperate to recapture that lost feeling. This often triggers the start of an affair.[10]

Special personal qualities crucial for a happy relationship: commitment, sensitivity, generosity, consideration, loyalty, responsibility, trustworthiness. Mates need to cooperate, compromise, and follow through with joint decisions. They have to be resilient, accepting, and forgiving. They need to be tolerant of each other’s flaws, mistakes and peculiarities. These qualities are the very opposite of those we feel while infatuated, where the other person is more a product of our imagination than a real person.[11] Having illusion is, unfortunately, the best preparation for disillusionment. It is easy to confuse the loss of illusion with the loss of love and lead a person to the false conclusion that the marriage is over.[12]

Married love is different from affair love. In marriage, some days you feel the way you did when you first fell in love. Other days you feel dispirited, tired, distracted, disappointed, angry. Even if marriage begins with romantic love, it finds its continuity in married love, with peaks of real passion, valleys of disappointment, and plateaus of “okay” days. Successful couples know this.[13]

When one or both partners in a marriage are not good at talking with one another, feelings get buried, sometimes for years. Little disappointments and angers are hidden away. Problems are not solved. When a person in this sort of marriage suddenly experiences infatuation again, but now with someone else, it is nearly impossible to talk about it. Secrecy is part of the excitement of an affair. The danger of discovery can be as pulse-tingling as the new relationship itself. It adds spice to life when the marriage seems bland, and it is addictive, carrying with it a powerful emotional rush. As with other additions, the rush is often followed by a sense of loss, real life doesn’t seem as good, so the person is drawn to return to the source of rush.[14] The secrecy also carries with it fear, which makes addicts into liars.[15] People who are otherwise honest become remarkably skilled at lying when they fear the loss of that to which they have become addicted. For some, lying is associated with shame: being ashamed of what one had done.[16]

Sometimes one can never again sure of the cheating partner, and never even really sure that the partner stopped contact with the third party.[17]

The first meaning the discoverer may attach to the discovery of infidelity is that their partner no longer loves him/her, or that the harm to the marriage is irreparable. Upon reflection, they may find a very different meaning.[18]

Marriage means more than the husband-wife relationship. You may have raised children together, developed important relationship with one another’s families, and have a common network of friends. The loss of a home can also be very traumatic as people often become wedded to a place, even a favourite spot.[19]
In many cases, people divorce in rage, often causing their children the continual pain of having to take sides.[20]

Psychiatrist Victor Frankl was imprisoned in a Nazi concentration camp during WWII. During his imprisonment he wondered why some inmates were able to survive this unbelievably demeaning and degrading experience without losing their own humanity while others crumbled. He came to the conclusion that those who survived emotionally were able to find some form of meaning in this most ununderstandable of circumstances.[21]  

Psychologist Harriet Goldhor Lerner points out that women learned from childhood that they are to nurture, serve and sooth. They also learn that the direct expression of anger is “unladylike.” They often learn to “deself.” This occurs when women “betray and sacrifice the self in order to preserve harmony with others.” A deselfed woman turns her anger inward, and can endlessly wonder what she did wrong that led to her husband’s affair, rather than examining the relationship itself. Some of the ways women express anger include silent submission, ineffective fighting and blaming, and emotional distancing.[22]

The loss of trust is the most painful result of the discovery of infidelity. When trust is lost it’s hard to sit down and talk about what has happened, what it means to each of you, and what the future holds for your marriage. Many people report that their attempts to begin talking are disastrous. What may start as a quiet conversation can become a heated argument within seconds.[23]

In most cases it’s only after the truth is told that it becomes possible to communicate once again. Lying creates an all but impenetrable barrier. Many people report that once they’ve been told the truth, they understand that at some level, they knew all along. But along with relief comes hurt. Both partners need to understand that restoring trust won’t be easy. The first response most people have to an honest admission is very emotional, for example crying, shouting, and throwing things.[24]

The restoration of honest communication must first come from the person who has acted dishonestly. To do this, there are two tasks that must be accomplished. The first deals with clearing the air by admitting what has happened. The other is accepting responsibility for the pain caused by the lying that is always part of cheating, eg. express remorse saying, “I understand that, because of the many lies that I have told you, I have hurt you deeply and destroyed trust.” (Note that the remorse is not about the act of infidelity, but specifically about the lying.)[25]

The normal reaction to trauma is to be on your guard.[26] Honesty is the necessary prelude to trust. Trust is the prelude to intimacy.[27] Regaining trust and putting the infidelity aside are not sufficient to move a couple toward a better marriage. The marriage review is a process that helps both partners develop a new set of skills that will enable them not simply to withstand the crisis but to find in it the seeds of a stronger relationship. To begin this review, it’s necessary to make a serious commitment of time as the future of your marriage may well depend on this effort.[28]




Lusterman, Don-David. Infidelity: A Survival Guide. Oakland: New Harbinger Publications, 1998. 


[1] Don-David Lusterman, Infidelity: A Survival Guide (Oakland: New Harbinger Publications, 1998), 3.
[2] Lusterman, Infidelity, 4.
[3] Lusterman, Infidelity, 5.
[4] Lusterman, Infidelity, 7.
[5] Lusterman, Infidelity, 8.
[6] Lusterman, Infidelity, 12.
[7] Lusterman, Infidelity, 12.
[8] Lusterman, Infidelity, 18.
[9] Lusterman, Infidelity, 33.
[10] Lusterman, Infidelity, 37.
[11] Lusterman, Infidelity, 39.
[12] Lusterman, Infidelity, 40.
[13] Lusterman, Infidelity, 40.
[14] Lusterman, Infidelity, 41.
[15] Lusterman, Infidelity, 41.
[16] Lusterman, Infidelity, 42.
[17] Lusterman, Infidelity, 53.
[18] Lusterman, Infidelity, 63.
[19] Lusterman, Infidelity, 70.
[20] Lusterman, Infidelity, 85.
[21] Lusterman, Infidelity, 86.
[22] Lusterman, Infidelity, 97.
[23] Lusterman, Infidelity, 105.
[24] Lusterman, Infidelity, 107.
[25] Lusterman, Infidelity, 109.
[26] Lusterman, Infidelity, 120.
[27] Lusterman, Infidelity, 121.
[28] Lusterman, Infidelity, 123.

Wednesday 26 August 2015

The place of Confrontation/Challenge in Pastoral Care (Morling College Pastoral Skills & Methods Week 6 notes)



Biblical Confrontation:
l   Ephesians 4:15: Speaking the truth in love.
l   Proverbs 15:31: Life-giving correction: will be at home among the wise.
l   Galatians 6: 1-5: If someone is caught in a sin, you who live by the Spirit should restore that person gently. But watch yourselves, or you also may be tempted.
l   2 Corinthians 1: 23-2:4: It wasn’t easy for Paul to write that letter. Paul had to check his intentions: out of love. Confrontation needs to be reliant on the Holy Spirit. Sometimes we do it in a timing which we think is the right timing but could be wrong. If it’s the right thing to do but done at the wrong timing, the result can be disastrous. Sometimes it is not suitable to confronted right away, but wait for a suitable timing.
l   Ephesians 4: 1-3: Living a life worthy of the calling you’ve received.

D.W. Johnston, “Reaching out”: “a deliberate attempt to help another person examine the consequences of some aspect of their behaviour. The purpose of confrontation is to free the person being confronted to engage in more fruitful or less destructive behaviour.”

Guidelines for Care-frontation:
1) Stay involved: To challenge someone whom you’re not involved with is destructive. It only says “I’m better than you, you’d better fix up your act” instead of “I’m a pilgrim with you on this journey.”
2) Strong relationship: We have to know that person well/have a good relationship with that person, or the challenging will only fracture the relationship and make the situation worse.
3) Be tentative: Don’t be accusing. 2Samuel 12. Nathan confronted David on behalf of God through a parable instead of challenging him directly.

Technique in Challenging:
1.           A reflection: Put on a very reflective face.
2.           An observation: Describe an observation only, not a “you” statement.
3.           Interpretation or evaluation: name what you think is going on (eg. every time I mention the situation your tone goes up).
4.           Personal self-disclosure: “You” statements can sound attacking. “I’m just letting you know, I am feeling quite attacked at the moment”. “Microphone” concept: whoever who’s got the microphone (a pen) is the one who can speak. Won’t give the microphone until you really felt heard. If you’re feeling attacked or insecure or respected, some boundary is being breached, raise 1 finger up if feeling attacked, then 2nd finger if still feeling attacked, then 3rd finger up and if still feeling attacked just walk away!
5.           Statement surrounding the defense or inadequate communication: The person being confronted may keep saying “it’s not my problem, it’s your problem”.

Characteristics of Life-changing challenges:
1.           Empathy: If their mother just died or they’re planning a wedding, it’s not a suitable time to confront that person.
2.           Timing
3.           Relatedness: Pre-empt what you’re talking about so it doesn’t come as unexpected, or else they won’t know how to respond. Or if we are possibly going to be challenged, we can ask the person “what’s it going to be with regards to”, so you know whether it’s a pastoral issue or church organisational issue etc.
4.           Concise: Get to the point.
5.           Authenticity: Sincere.
6.           Tentativeness: Not definitive and assuming.

Goals of Challenging: Explore feelings, experiences and behaviours.

What should be challenged?
l   Discrepancies: “I love my wife, but I want to run off with the other person”. It wouldn’t be suitable to say “Jesus won’t like this.” But treat that person like an adult. Instead name the discrepancy, “if you love your wife, why would you want to hurt her feelings by going off with that person?” Or when we ask “how are you” and that person doesn’t look fine but says “fine”, we can think about whether we want to explore more by asking “why do you say you’re fine when you’re not.”
l   Distortions: Different from reality.
l   Games, Tricks and Smoke Screens: “The poor me” tricks. Unhealthy self-perception, “Oh I’m so bad, I’m so bad”, and spirals in negativity. Or criticises church, then when we challenge the person saying, “so you’re saying the church is bad”, they may say “no, we’re not saying that”, then be gone from the church in a few weeks’ time. Openness to change and transformation, vs someone who says “I’m ok” and refuses to be transparent about their problems.
l   Evasions: Scapegoating.
l   Failure To State Problems So They Appear Solvable: I’ve got a problem but I can’t change” = choosing not to change, evasiveness.

The manner of challenging:
l   “Speak the truth in love”: But be careful not to be judgmental.
l   With care and genuine involvement, Relationship of Helper and Helpee: During the confrontation, if that person. Crocodile tears: using tears as a smokescreen to stop the confrontation: we should make empathetic statement, hand tissue to that person, and say, “can we continue?”.
l   With due and careful reference to the state of the person
l   The Method of Successive Approximations

Challenging: Need to be done over several sessions. Own fear and anxiety comes up. Avoid the “you” questioning. Facial expression: need to learn to control. Be careful not to be giving solutions constantly but help them come up with the solutions themselves through self-reflection. Open-ended questioning to help the person open up.



Guilt is complex:
l   It's like wrestling an octopus in a dark aquarium at midnight.
l   True guilt [and shame] is present when there is sin present; when others or we have acted in a way that dishonours God’s ways. False or pseudo-guilt [shame] arises when sin was never involved in the first place (e.g. unplaced guilt/shame over the impact of an accident) or where sin has been forgiven.[1]
l   A direct contravention= a biblical guilt. However, lots of people walk around in “false guilt”, eg. error because of judgment, feeling guilty because you weren’t being the “obliging child” and trying to make that person happy (guilty if you don’t keep the other person happy), or you didn’t do what the pastor says (and it’s about something that’s not biblical). It’s a feeling lack of sense of self-worth, a feeling of failure, a feeling that you are not what you should be. Biblical guilt: contravent society, are in jail, needs help. Guilt can drive people to suicide.
l   Real guilt vs imagined. Often one feels guilty because they have an inadequate view or “false narrative” of God, eg. how can God forgive a person like me? Challenging statement: “Are you saying God can’t forgive all sins?” Grieving the Holy Spirit is saying no to Jesus because we do not allow his Spirit in our lives. Haven’t allowed God’s forgiveness to flow into their hearts.
l   Don’t come to a quick solution, as experiencing forgiveness from guilt is a slow process. Don’t make the comment like “don’t worry, you can do this to solve this”. Need a space and time for people to experience forgiveness in Jesus.





[1] Sande, The Peacemaker : A Biblical Guide to Resolving Personal Conflict, 190-91.

Thursday 20 August 2015

empathy, genuineness, listening skills, and encouragement

Abstract:

Research show that patients in psychiatric hospitals were most likely to improve when their counsellors showed high levels of warmth, empathy, and genuineness, regardless of the counsellor’s techniques or theoretical perspectives. I will be analysing four important pastoral skills: empathy, genuineness, listening skills, and encouragement. In my analysis, I will be making a judgment about their importance, how developing these skills will help carers minister effectively, how these skills reflect biblical principles or examples, and how and when these skills may be appropriately practiced in real situations and contexts. We have to decide carefully when and when not to use counselling skills because although it is helpful to apply these skills in some situations, inappropriate applications may burn us out or make the counselee worse. We must not miss the whole person when exercising our skills. Most importantly, it is the awesome power of God that brings lasting change which might never come otherwise.

Empathy:

Empathy is the ability to understand the client from his/her point of view and, when appropriate, to communicate this understanding to the client. To do so we need an understanding and feeling for the mental states and emotions of another person, and how the person’s context influences his or her thinking and feeling.[1] It is an important pastoral skill because if a relationship is empathic, then the person being helped will feel valued and safe about sharing intimate personal information. Such a relationship enables the helper to more fully understand the other person’s point of view, and to correctly identify that person’s emotional feelings.[2] Furthermore, respectful empathy is very important when interacting with clients who are different from you in any respect.[3]

The Scriptures reveal Jesus’ compassion for the blind, the deaf, the lame, the ill and the grief-stricken, which have decisively shaped our imagination of God’s compassion for the world.[4] The psalms express a wide range of feelings and may help those who are grieving.[5] Capps believes that an important use of the Bible is to bring hope-giving comfort to counselees who are going through typical crises of life. Many of the readings from psalms are appropriate for comforting the frustrated, the disillusioned, the conscience-stricken, and the fearful.[6]

Empathy is useful many different situations such as in the home, the church, schools, the clinical settings, etc. Take the example of children’s development in the home. Hosking & Walsh[7] believe that empathy is the single greatest inhibitor of the development of propensity to violence. Empathy fails to develop when parents or prime carer fail to attune with their infants. Children should not only be the recipients of empathy, but they should also learn how to express empathy towards others. Kennedy[8] argues for that unless children both experience and express empathy, they are in danger of being self-centred, prone to aggressive and cruel behaviour, and unable to feel or express remorse. Basic empathic understanding can be expressed at home using the following formula: You feel [name the correct emotion] because [indicate the correct experiences, thoughts, and behaviours that give rise to the feelings].[9] However, there are some situations where empathy is not useful. Empathy is not really possible in radically cross-cultural encounters because it is very difficult for someone to grasp the picture of another across cultures.[10] Emotional over involvement is also not useful as it can cause the counsellor to lose objectivity which in turn reduces counselling effectiveness.[11]

Listening:

Everyone knows the pain of not being listened to or heard. We shut down, withdraw, and distance ourselves because not to be heard feels too much like we do not exist.[12] Listening is the most important thing we can do if we want to be helpful to a troubled person. This is not easy because people who have a problem find it difficult to talk to other people about things that might be emotionally troubling for them.[13] Paradoxically, the best way to help a person change unacceptable behaviour is to accept them as they are.[14] Since troubled people are often embarrassed of some of the things they have to say, they are likely to jump to negative conclusions about your attitude towards them unless you give some reassuring clues.[15] Furthermore, it is important to listen empathically by setting down our own concerns to be fully with the person so we gain an understanding of his/her worlds.[16] Deep listening involves listening to people themselves as influenced by the contexts in which they “live, move, and have their being”.[17] Most importantly, we are listening for the very voice, presence, or absence of God in the soul, the core of our lives where meaning is created.[18]

The Scriptures emphasise the importance of listening. In Genesis30:22 we see that God listens to us: “Then God remembered Rachel, and God heeded her and opened her womb.” We should listen to one another according to James1:19 “…let everyone be quick to listen, slow to speak, slow to anger.”[19] Furthermore, Proverbs12:15 tells us that that wise people listen: “Fools think their own way is right, but the wise listen to advice.”[20]

The skill of listening is useful many situations, including the clinical setting. In the doctor-patient relationship, patients have two central concerns about their doctors: their medical competence and their ability to relate and communicate. Therefore, listening is an important medical skill.[21] To correctly elicit patient concerns, several forms of distorted listening has to be avoided: 1) Filtered listening whereby an individual’s culture provide a highly selective screen between the individual and the outside world.[22] 2) Evaluative listening where as we listen, we are judging.[23] 3) Stereotype-based listening where we label people.[24] 4) Fact-centred listening whereby we collect facts but miss the person.[25] 5) Sympathetic listening where feelings are strong enough to distort the stories that clients are telling.[26] 6) Interrupting inappropriately cuts the client in mid thought.[27]

Genuineness:

Genuine people are at home with themselves and therefore can comfortably be themselves in all their interactions.[28] They are without front or façade, aware of their own feelings and attitudes and unafraid to manifest these at the appropriate time.[29] The warm person is one who gives you the impression that he/she is happy to see you, interested in you for what you are, and cares about you. Warmth is a feeling that we have toward another which is difficult to fake.[30] If we are not authentically ourselves, we will not present ourselves as congruent.[31] Pembroke[32] comments that in counselling, there is often an emphasis on particular theories and interventions, but a personal quality and availability is more important than any skill or technique. If we are to be successful in helping someone we must have their trust, or they are not going to feel free to talk to us about intimate personal problems.[33] In fact, if a help-seeker is convinced that a helper is genuinely trying to listen deeply and be with him/her in caring ways, attempts to understand issues and reflect feelings may miss the mark without loss of connection and trust.[34] People are not going to feel heard by someone who is in a hurry.[35] Too many opportunities for listening pass us by because we fail to suspend our own agenda.[36]

The Scriptures tell us that as Christians, we love one another because God first loved us (1John4:7,9,11), and because Jesus told us to (John13:34,35). The love that we have for one another overflows from the love that God has shown to us (2Corinthians1:3-4).[37] Therefore we should treat each other genuinely in God’s love.

Genuineness is particularly applicable in the church pastoral care setting. Bailey describes “priesthood is not about power and domination and control, but this gentleness, like the breeze in your face on a mountain top, like blowing a butterfly off your sleeve, strong enough to move it, light enough not to hurt it”.[38] If the parishioners sense that the pastor is using them for his/her own sense of achievement, this is not likely to produce lasting changes. If the parishioners sense that the pastor is genuinely concerned about their wellbeing, this is more likely to result in spiritual formation effecting in lasting changes. Therefore it is very important to reflect on whether we could be immersing ourselves in the care of others seeking to gain our worth through affirmation from others and striving to achieve status and community recognition.[39] On the other hand, some help-seekers have a conscious or unconscious desire to manipulate, frustrate, distort facts, or not cooperate. Manipulated helpers are rarely helpful. It can be helpful to ask yourself what the counselee really wants and restructure the counselling to prevent manipulation in the future.[40]

Encouragement:

Many of us may notice that when we are critical of someone they will generally resist changing and become more entrenched in their thinking and behaviour. When we accept them, they feel valued.[41] Rogers[42] found that the very experience of being understood and unconditionally accepted by another human being causes people to be more positive in the way they view themselves, and as a consequence, to make better use of their talents and abilities when they face problems. Many people who seek pastoral counselling are not looking for answers and solutions; they are simply looking for understanding and support in a period of great need.[43]

The Scriptures describe the Holy Spirit as ‘another counsellor’. A person can act as a vehicle for the Holy Spirit’s encouragement. God promises comfort to those in trouble: “He heals the broken-hearted and binds up their wounds.” (Psalms147:3). “Blessed are those who mourn, for they will be comforted.” (Matthew5:4).[44]

The skill of encouragement can useful in the leisurely setting when we catch up with family and friends. We are constantly pulled down by the imperfections of the world and there is a tendency for people to ruminate on a negative event or be dissatisfied with what they have. It is important to lift the atmosphere through the use of the Scriptures so that we are focused on the love and promises of God.

Conclusion:

Research shows that patients in psychiatric hospitals were most likely to improve when their counsellors showed high levels of warmth, empathy, and genuineness, regardless of the counsellor’s techniques or theoretical perspectives.[45] Though helpful, exercising the pastoral skills of empathy, listening, genuineness and encouragement takes up a lot of energy. Therefore, we have to decide carefully when and when not to use counselling skills so we do not burn out. In this decision we have to take into account our relationship with the person, the time available, the situation, and our own emotional energy.[46] We also need to be wary that applying these skills in inappropriate situations can make counselees worse. We must not miss the whole person when exercising our skills. And most importantly, it is the awesome power of God that brings lasting change which might never come otherwise.[47]


Bibliography:

Altman, Irwin and Taylor, Dalmas A. Social Penetration: The Development of Interpersonal Relationships. New York: Holt, Rinehart and Winston, 1973.

Anderson, Herbert. “The Bible and pastoral care.” In The Bible in Pastoral Practice, edited by Paul Ballard and Stephen R. Holmes, 195-211. London: Darton, Longman and Todd, 2005.  

Capps, Donald. Biblical Approaches to Pastoral Counseling. Eugene: Wipf and Stock Publishers, 2003.

Carkhuff, Robert R. Helping and Human Relations Volume I. New York: Holt, Rinehard & Winston, 1969.

Clark, A. “Empathy and sympathy: Therapeutic distinctions in counselling.” Journal of Mental Health Counselling 32 (2010): 95-101.

Clinebell, Howard John and McKeever, Bridget Clare. Basic Types of Pastoral Care & Counseling: Resources for the Ministry of Healing and Growth. Updated and revised by Bridget Clare McKeever. Nashville: Abingdon Press, 2011.

Collins, Gary R. Christian Counseling. Nashville: Thomas Nelson, 2007.

Cook, E.P. Understanding people in context: The ecological perspective in counselling. Washington DC: American Counseling Association Books, 2012.

Egan, Gerard. The Skilled Helper: A Problem-Management and Opportunity-Development Approach to Helping. Belmont: Brooks/Cole, Cengage Learning, 2014.

Evans, David R. et al. Essential Interviewing: A Programmed Approach to Effective Communication. Australia: Brooks/Cole, Cengage Learning, 2014.

Geldard, Kathryn and Geldard, David. Counselling Skills in Everyday Life. Basingstoke: Palgrave Macmillan, 2003.

Hall, E. T. Beyond Culture. Garden City: Anchor Press, 1977.

Hoskin, G. and Walsh, I.R. The WAVE report: Violence and what to do about it. Croydon: Wave Trust, 2005.

Kelly, Ewan. Personhood and Presence: Self as a Resource for Spiritual and
Pastoral Care. London: T & T Clark, 2012.

Kennedy, A. “Impressing the need for empathy.” Counselling Today, May 15, 2008. Accessed August 1, 2015.
http://ct.counseling.org/2008/05/impressing-the-need-for-empathy/

Kornfeld, Margaret. Cultivating Wholeness: A Guide to Care and Counseling in Faith Communities. New York: Continuum, 1998.

McGilvray, Jill. God's Love in Action: Pastoral Care for Everyone. Brunswick East, Vic.: Acorn Press, 2009.

Pembroke, Neil. The Art of Listening. Grand Rapids: William B. Eerdmans Publishing Company, 2002.

Polivy, Janet and Herman, C. Peter. “If at First You Don’t Succeed: False Hopes of Self-Change.” American Psychologist 57 (2002): 677-689.

Rogers, Carl R. A Way of Being. Boston: Houghton Mifflin, 1980.

Rogers, Carl R. Client Centered Therapy. Boston: Houghton Mifflin, 1951.

Stairs, Jean. Listening for the Soul: Pastoral Care and Spiritual Direction.
Minneapolis: Fortress Press, 2000.

Van Beek, Aart. Cross-Cultural Counseling. Minneapolis: Fortress Press, 1996.

Van Deusen Hunsinger, Deborah. “Practicing Koinōnia.” Theology Today 66 (2009): 346-367.

Vaughan, Richard P. Basic Skills for Christian Counselors. New York: Paulist Press, 1987.

Wang, Ying-fan Yvonne. Dr Yvonne Wang’s Blabberings. Last modified August19, 2015. http://dryvonnewang.blogspot.com.au.




[1] Gerard Egan. The Skilled Helper: A Problem-Management and Opportunity-Development Approach to Helping, (Belmont: Brooks/Cole, Cengage Learning, 2014), 48.
[2] Kathryn Geldard and David Geldard. Counselling Skills in Everyday Life, (Basingstoke: Palgrave Macmillan, 2003), 31.
[3] Egan, The Skilled Helper, 51. Personally, socially, culturally, and so forth.
[4] Deborah Van Deusen Hunsinger, “Practicing Koinōnia,” Theology Today 66 (2009): 364.
[5] Donald Capps, Biblical Approaches to Pastoral Counseling (Eugene: Wipf and Stock Publishers, 2003), 14.
[6] Capps, Biblical Approaches to Pastoral Counseling, 24.
[7] G. Hoskin and I.R. Walsh, The WAVE report: Violence and what to do about it, (Croydon: Wave Trust, 2005), 20. To “attune” to a child means “attempting to respond to his or her needs, particularly emotionally, resulting in the child’s sense of being understood, cared for, and valued”.
[8] A. Kennedy, “Impressing the need for empathy,” Counselling Today, May 15, 2008, accessed August 1, 2015,
http://ct.counseling.org/2008/05/impressing-the-need-for-empathy/
[9] Egan, The Skilled Helper, 113.
[10] Aart Van Beek, Cross-Cultural Counseling, (Minneapolis: Fortress Press, 1996), 35.
[11] Gary R. Collins, Christian Counseling, (Nashville: Thomas Nelson, 2007), 24. The Christian counsellor can resist this tendency by viewing the counselling as a professional helping relationship that clearly must be limited in terms of length or number of appointments.
[12] Jean Stairs, Listening for the Soul: Pastoral Care and Spiritual Direction, (Minneapolis: Fortress Press, 2000), 18.
[13] Geldard, Counselling Skills, 68.
[14] Egan, The Skilled Helper, 95.
[15] Geldard, Counselling Skills, 70. The troubled person could start thinking negative thoughts like these: 1) This person is disgusted by what I am saying. 2) This person really doesn’t want to hear what I am saying. 3) This person is only listening to me out of politeness. 4) This person is in a hurry to get away. 5) I’m making this person feel uncomfortable. 6) This person doesn’t respect me.
[16] Egan, The Skilled Helper, 82.
[17] E.P. Cook, Understanding people in context: The ecological perspective in counselling, (Washington DC: American Counseling Association Books, 2012).
[18] Stairs, Listening for the Soul, 17.
[19] Jill McGilvray, God's Love in Action: Pastoral Care for Everyone, (Brunswick East, Vic.: Acorn Press, 2009), 44.
[20] McGilvray, God's Love, 45.
[21] Egan, The Skilled Helper, 80.
[22] Egan, The Skilled Helper, 100-101. The stronger the cultural filters, the greater likelihood of bias.
[23] Egan, The Skilled Helper, 101. Judging as good/bad, right/wrong, acceptable/unacceptable. likable/unlikable, relevant/irrelevant, and so forth
[24] Egan, The Skilled Helper, 101. eg. paranoid, Type A personality etc.
[25] Egan, The Skilled Helper, 102. The antidote is to practice person-centred listening whereby we listen to clients contextually, trying to focus on themes and key messages.
[26] Egan, The Skilled Helper, 102. Sympathy has an unmistakable place in human relationships, but it can reinforce self-pity, which has a way of driving out problem-managing action.
[27] Egan, The Skilled Helper, 103.
[28] P. Vaughan, Basic Skills for Christian Counselors, (New York: Paulist Press, 1987), 8.
[29] Vaughan, Basic Skills, 9.
[30] Vaughan, Basic Skills, 10.
[31] Geldard, Counselling Skills, 36.
[32] Neil Pembroke, The Art of Listening, (Grand Rapids: William B. Eerdmans Publishing Company, 2002), 74.
[33] Geldard, Counselling Skills, 29.
[34] Howard John Clinebell and Bridget Clare McKeever. Basic Types of Pastoral Care & Counseling: Resources for the Ministry of Healing and Growth, (Nashville: Abingdon Press, 2011), 70.
[35] Stairs, Listening for the Soul, 20.
[36] Stairs, Listening for the Soul, 23.
[37] McGilvray, God's Love, 8.
[38] Ewan Kelly, Personhood and Presence: Self as a Resource for Spiritual and Pastoral Care, (London: T & T Clark, 2012), 19.
[39] Kelly, Personhood and Presence, 14.
[40] Collins, Christian Counseling, 25. Sometimes, people ask for help with a problem, but what they really want is your attention and time, your sanctioning of sinful or otherwise harmful behaviour, or your support as an ally in some family or other conflict. When you suspect this type of false motivation, gently raise your concern with the counselee and structure the counselling in a way that will prevent manipulation in the future.
[41] Geldard, Counselling Skills, 32.
[42] Carl R. Rogers, Client Centered Therapy, (Boston: Houghton Mifflin, 1951), 172-196.
[43] Vaughan, Basic Skills, 28.
[44] McGilvray, God's Love, 22.
[45] Collins, Christian Counseling, 17. Forty years ago, researchers began studying the qualities of effective counsellors. When these traits were not present, the patients grew worse, regardless of what methods their counsellors used.
[46] Geldard. Counselling Skills, 12-14. Relevant questions are: Can I provide a trusting relationship? Is the environment suitably private? Will I be able in my social or professional role to provide the required level of confidentiality? Am I feeling emotionally robust enough to listen to someone else’s problems? Am I clear about my expectations regarding my relationship with the person and possible outcomes that may result from the conversation? Do I feel competent in inviting the person to discuss the problem in question?
[47] Collins, Christian Counseling, 10. A comment made by Collins based on his own experience: It does not take long for Christian counsellors to see what God can and does do, usually in his own ways in his own timing.